Frequently Asked Questions

Find quick answers to the most common questions about shopping with ARCHCOOL. Can't find what you're looking for? Contact us and we'll be happy to help.

Orders & Shopping

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can create an account for faster future purchases or checkout as a guest. We accept all major credit cards and PayPal.

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of placing it, as long as it hasn't entered the fulfillment process. After this window, you'll need to follow our standard return process once you receive the item.

What payment methods do you accept?

We accept all major credit cards. All payments are processed securely through Stripe.

Account & Customer Service

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and enjoy faster future checkouts.

How can I contact customer service?

You can reach us through our contact form. We typically respond within 24 hours during business days. For urgent matters, please mention "URGENT" in your subject line.

How do I update my account information?

Log into your account and visit your profile page to update your personal information, addresses, and communication preferences.

Do you have a newsletter?

Yes! Subscribe to our newsletter for exclusive offers, early access to new collections, style tips, and company updates. You can manage your email preferences in your account settings.

Still have questions?

Can't find the answer you're looking for? Our customer service team is here to help.